What is your return policy?
Santisima issues store credit notes for all returns except for items marked as Final Sale. Final Sale Items are FINAL SALE and can not be returned for store credit.
We do not process exchanges or refunds at this time.
If you would like to send in your return for a credit note, you will be credited the order value excluding any shipping costs.
For all returns, Santisima must be contacted within (14) days from the delivery date of your package for a return authorization number.
Your return must be shipped and postmarked within (7) days from receiving your return authorization number.
The merchandise being returned must be in original condition. Unwashed, unworn, and unused with its hangtags and liners still intact. Items returned stained (makeup, deodorant, etc) will not be accepted and sent back to customer.
**Items marked as final sale are FINAL SALE and can not be returned for an exchange, store credit, or refund.
You can always contact us for any return questions at email@example.com
How do I start my return?
Initiate your return at https://santisima.com/a/return. Once you have been provided your RMA# pack up your items in the bags and packaging it came in and follow the return instructions emailed to you. You will receive a return shipping label via email which you can use to return the item.
How long will I have to wait for my return to be processed once it is delivered to you?
Returns are typically processed within 5-10 business days from the date they are delivered to our warehouse although it may take some more time during busy periods.
What if I receive the incorrect items or my items are faulty?
Contact us at firstname.lastname@example.org within (24) hours from the time your package was delivered so we can arrange for a replacement or repair.